Complaints handling ISO 10002:2018 standards are applicable to any diverse organization, with various size, type and vertex, and applies to the aspects of its activities, that the organization determines it can either control or influence. ISO 10002:2018 does not state specific complaints handling performance criteria.
ISO 10002:2018 standards can be used in whole or in part to systematically improve Complaints Handling management system. Claims of conformity to ISO 10002:2018, however, are not acceptable unless all its requirements are incorporated into an organization's Complaints Handling management system and fulfilled without exclusion.
The structured training materials and course tutor’s aim’s at providing staff with needed basic knowledge / experience in, ISO 10002 and to create a suitable platform during implementation process enabling the staff with better understanding of the management systems approach and the requirements of ISO 10002, and to provide necessary tools for teams preparing for implementation.
We recommend that participants have prior knowledge of the following to maximize the course benefits:
The intended outcomes of anComplaints Handling management system:
The structured training materials and course tutor’s aim’s at providing staff with needed basic knowledge / experience in, ISO 10002 – ISO and to create a suitable platform during for implementation process enabling the staff to conduct internal audit of part of management systems approach and the requirements of ISO 10002, and to report on the effective implementation and maintenance of the management system in accordance with ISO 19011.
We recommend that participants have prior knowledge of the following to maximize the course benefits:
The core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, measurement, review and continuous improvement.
Complaints Handling management system
The intended outcomes of anComplaints Handling management system:
This competency-based course teaches a general understanding of the concepts of the ISO 10002:2018 standard and the principles and practices of leading management systems and process audits in accordance with ISO 19011.
The target of this course is to provide students with the knowledge and skills required to perform first, second and third-party audits of Complaints Handling management system systems against ISO10002, in accordance with ISO 19011 and ISO/IEC 17021 -1, as applicable.
This course is IRCA-certified and accepted. Attendees who have successfully completed this course will fulfill the training requirements for certification as an IRCA ISO Auditor/ Lead Auditor.
We recommend that participants have prior knowledge of the following to maximize the course benefits:
The core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, measurement, review and continuous improvement.
Complaints Handling management system
The intended outcomes of anComplaints Handling management system: